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Great News! MEDI-CAL ADULTS CAN STILL GET SOME DENTAL SERVICES* UNDER THE DENTI-CAL PROGRAM! |
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Dentists | Orthodontists | Other Specialists | Staff | Auxiliary | Corporate |
| Professional Development | Available Positions | Apply Now |
Call Center - Customer Service Representative |
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| Job Code: CSR corp |
| Location: Orange |
Job Description
Western Dental seeks experienced, talented and motivated staff for our Call Center located in our headquarters office in Orange County.
THE CAREER OPPORTUNITY
Candidate will enjoy a challenging, but rewarding career as a Western Dental employee. A good paying career with room for growth opportunities. Candidate will benefit from a unique opportunity to learn from and work with an amazing team making our Call Center an enthusiastic environment at corporate. Our commitment in making Western Dental the best dental service company in the United States.
POSITION RESPONSIBILITIES
Customer Service Representatives will provide quality service to all inbound and outbound calls to new / existing patients for the purpose of centralizing patient eligibility and facilitate conversation with patient into scheduling an appointment with Western Dental Services, Inc.
BENEFITS Career advancement opportunities, Option to elect vision Insurance, health Insurance coverage, life Insurance coverage, and dental plan coverage. 401(K) plan eligibility, paid vacation, and paid sick days.
Career advancement opportunities, Option to elect vision Insurance, health Insurance coverage, life Insurance coverage, and dental plan coverage. 401(K) plan eligibility, paid vacation, and paid sick days.Two months of training is provided
Job Requirements
Requirements:
Education:
- High School Diploma
Experience/Skills:
- Bilingual English/Spanish Required.
- High level proficiency of computer skills.
- Strong communication skills.
- Acute attention to detail.
- Good listening skills.
- Strong sales skills is a Must. 1 year of sales/ customer service experience required.
- Must have the ability to multi-task and problem solve.
- Excellent phone etiquette.
- Flexible schedule is a must.
- References from previous employers are required.
- Dental background is a plus!
Company Overview
Western Dental's corporate employees provide management, marketing and support to over 230 dental and orthodontic offices throughout California, Arizona and Nevada with over 2.5 million patient visits each year. In addition, Western Dental corporate employees manage all operational and sales aspects of Western Dental's dental plans with nearly 600,000 enrollees.
Employees will enjoy a rewarding, challenging, and good paying career with room for growth in the future. And, just as important, the winning candidate will benefit from a unique opportunity to learn from and work with an amazing team of talented and enthusiastic experts in corporate and dental operations and management who together comprise the Western Dental management team. The professional development and growth opportunities are fantastic.Corporate positions are based in our corporate headquarters office located in Orange, California.Our operations and sales departments are listed below and currently open positions are also posted on our company website which you can visit at westerndental.com for more information.
Western Dental Operation Departments:
- Accounting
- Advertising and Marketing
- Auditing
- Billing
- Call Center (Customer Service)
- Collections
- Dental Plan, Claims, Sales
- Human Resources and Payroll
- Information Services (Data)
- Legal
- Mail Room
- Operations
- Purchasing
- Quality Assurance, Grievance/Patient Relations
- Real Estate and Facilities
- Recruiting
- Training